Troubleshooting

This page points you in the right direction: which app the trouble is in, and which page holds the answer. It does not repeat the symptoms and the fixes, because those live on each manual’s own Tips page, next to the action, where they are worth the most.

Before anything else: most stuck situations clear up if you reload the page, on the phone or on the display. The party survives it.

The Builder manual is not in English yet, so that one section says where the trouble usually comes from instead of linking.

The connection will not come up

When the display and the phone cannot find each other, the codes are almost always the reason. The display code is six digits, the party code is six letters, and the display code changes if its browser tab was reopened in the meantime.

• The code and the QR have gone from the display: The display’s code
• The phone cannot find the code you typed, or the invitation does not arrive: Troubleshooting at the display
• How long a display code lives: How long the code lives

Something is wrong with the display

This covers everything that does or does not show up on the big screen: the table not refreshing, the hand strips missing, the view drifting off, the screen going to sleep mid game.

• The full list: Troubleshooting at the display
• If the connection dropped or the party ended: Connection
• If the cards do not appear in the hand strips: Hand strips

Something is wrong with the phone

This covers not being able to take something, a bookmark list that disappeared, a camera that will not move, or no visible way out of a zoom.

• The full list: Troubleshooting in the Controller
• If you cannot touch something, it is almost always protection: Protecting your hand and protecting your area are separate
• If the interface looks different from what you remember: What changed in v5

Something is wrong with the editor

This covers everything that gets stuck while you are building a game of your own: a release that is refused, text that vanished, a file that will not delete, half of the interface in the other language.

Most of the Builder saves by itself, with no save button, and the two places that do have one say so. A release is refused for one of three reasons, and the interface flags each of them in a different place. A file that will not delete is still in use by an item.

Not a bug, it only looks like one

A lot of reports turn out to be deliberate behaviour that surprised somebody: the curtain, the shield, the mixed language interface, the empty container that disappears on its own.

• Common misunderstandings in the Controller
• Common misunderstandings at the display

If none of this helps

The most frequently asked questions, with their answers, are on the main site, under the usual questions.

If the answer is not there either, ask on Discord: that is where the team and the community are easiest to reach.